episode 4

Ask Better Questions

In this episode of Shen & Shenanigans, we explore a conversation we’ve been having behind the scenes for years: how do we communicate the real depth of what we do—without getting lost in buzzwords like “holistic” and “root cause”?

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Beyond the buzzwords in Healthcare

Episode Summary:

How do we share the depth of our work without falling into the trap of overused, surface-level buzzwords? In this episode, we unpack a conversation that’s been evolving behind the scenes for years.

From “holistic” to “root cause,” we explore why certain words have become so common in healthcare marketing—and why we’re often cautious about using them in our own practice. This isn’t about policing language. It’s about encouraging deeper thinking: What do these words really mean? How do they shape patient expectations, treatment relationships, and real outcomes?

What You’ll Hear in This Episode:

  • What it truly means to take a holistic approach
  • Why individualized care matters in a one-size-fits-all system
  • How “root cause” thinking can be both helpful and misleading
  • The power of asking better questions—on both sides of the treatment table
  • Why language choices matter when building trust and setting realistic expectations

Whether you’re a practitioner reflecting on your own communication style, or a patient trying to find care that feels authentic and aligned, this episode offers a thoughtful look behind the scenes of the words we so often take for granted.

Why This Topic Matters:

Words create worlds. Especially in healthcare, the language we choose isn’t just about marketing—it shapes how people experience healing, hope, and even disappointment.
By reflecting more deeply on how we talk about care, we create space for more honest conversations, more grounded relationships, and ultimately, better outcomes. Whether you’re seeking care or offering it, becoming more mindful about the words we lean on can open up possibilities that buzzwords alone can’t reach.

Key Takeaways:

  • Buzzwords like “holistic” and “root cause” are often overused—and misunderstood.
  • True holistic care is rooted in seeing the whole person, not just applying trendy labels.
  • Asking better questions deepens the treatment relationship and leads to more personalized care.
  • Language has the power to either expand or limit the healing process.

Join the Conversation:

What words or phrases do you find powerful—or frustrating—in healthcare?
Drop your thoughts in the comments, subscribe, and share the episode with someone you know who values deeper conversations about healing and care.

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